Remote Customer Success Manager - Ecommerce Growth

Intelligems; New York (NY); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k + match

Flexible PTO policy

Parental leave

WFH setup stipend

Laptop provided

Job summary

A leading e-commerce solutions provider is seeking a Customer Success Manager to enhance customer engagement with their platform. This role involves one-on-one meetings with high-value brands, conducting data analysis, and educating customers on features. Ideal candidates have a track record in customer-facing roles, strong communication and problem-solving skills, and familiarity with data analysis tools. The position offers competitive salary, insurance benefits, and a flexible PTO policy in a remote-first work environment.

Qualifications

• Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales).
• Strong desire to help others and think on your feet.
• Comfortable working in detail to solve problems.

Responsibilities

• Conduct one-on-one meetings with Customers to understand goals.
• Schedule trainings to empower and educate Customers.
• Conduct data analysis to develop insights.

Skills

Customer-facing role experience

Excellent communication skills

Problem-solving skills

Multitasking ability

Tools

Tableau

Looker

SQL

Job description

A leading e-commerce solutions provider is seeking a Customer Success Manager to enhance customer engagement with their platform. This role involves one-on-one meetings with high-value brands, conducting data analysis, and educating customers on features. Ideal candidates have a track record in customer-facing roles, strong communication and problem-solving skills, and familiarity with data analysis tools. The position offers competitive salary, insurance benefits, and a flexible PTO policy in a remote-first work environment.