Remote Senior Customer Success Lead – Data Resilience

Praxy; Northern (KY); Remote; USD 90,000 - 145,000; Full time

Benefits offered by this job

Unlimited PTO

12 holidays annually

Parental leave

Medical/dental/vision coverage

401(k) retirement plan

Fertility/adoption support

Job summary

Veeam Software is seeking a Senior Customer Success Specialist to act as a trusted technical advisor for high-value Enterprise and Commercial named accounts. You will lead activation, adoption, and renewal cycles, ensuring measurable outcomes and aligned business value.

You will partner with Sales and CS leadership to drive resilience, cloud adoption, and portfolio optimization while maintaining a high-touch engagement model for strategic customers.

Qualifications

• 5+ years in customer-facing technical roles focused on data protection and recovery technologies.
• Strong technical experience across backup, recovery, virtualization, OS, storage, cloud, cybersecurity, and automation.
• Proven ability to translate business objectives into technical roadmaps and measurable outcomes.

Responsibilities

• Own the technical relationship for a portfolio of strategic Enterprise and Commercial Named accounts.
• Develop and execute tailored Customer Success Plans aligned to business objectives.
• Guide activation, adoption, optimization, and value realization across the portfolio.
• Conduct health assessments, architecture reviews, and solution adoption planning.
• Identify opportunities to improve resilience and provide strategic recommendations.
• Prepare executive-ready business reviews and risk assessments for leadership.

Skills

Technical advisory

Executive communication

Stakeholder management

Risk assessment

Adoption strategy

Tools

VMCE certification

AWS (Architect/Associate)

Azure (Administrator/Architect)

Job description

Veeam Software is seeking a Senior Customer Success Specialist to act as a trusted technical advisor for high-value Enterprise and Commercial named accounts. You will lead activation, adoption, and renewal cycles, ensuring measurable outcomes and aligned business value.

You will partner with Sales and CS leadership to drive resilience, cloud adoption, and portfolio optimization while maintaining a high-touch engagement model for strategic customers.