Senior Customer Success Lead - Data Resilience

Veeam; Northern (KY); Remote; USD 87,000 - 145,000; Full time

Benefits offered by this job

Unlimited PTO

12 paid holidays

VeeaMe Days

Volunteer hours

Health/dental/vision coverage

Job summary

Veeam is seeking a Senior Customer Success Specialist to act as the trusted technical advisor for a portfolio of Enterprise and Commercial Named accounts. You will guide activation, adoption, optimization, and renewal, delivering tailored success plans aligned to business objectives and resilience goals.

You will collaborate with Sales and CS leadership, conduct health assessments, drive value realization, and support renewal and expansion through measurable outcomes across data protection and

Qualifications

• 5+ years in customer-facing technical roles focused on data protection and recovery technologies.
• Strong technical expertise across backup/recovery, virtualization, OS, storage, cloud, cybersecurity, and automation.
• Experience designing and validating protection strategies and recovery preparedness programs.
• Ability to translate customer objectives into technical roadmaps and measurable outcomes.
• Executive communication skills for presenting technical, operational, and risk-based recommendations.

Responsibilities

• Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts.
• Build and execute tailored Customer Success Plans aligned to business objectives and success criteria.
• Drive activation, adoption, optimization, and measurable value from the Veeam portfolio.
• Conduct health assessments, architecture reviews, and protection strategy evaluations.
• Assess recovery readiness and provide strategic recommendations to improve resilience.
• Coordinate with sales and CS leadership to identify expansion opportunities.
• Develop executive-ready reviews and resilience reports for senior stakeholders.

Skills

Customer-facing

Backup & recovery

Virtualization

Operating systems

Storage

Cloud platforms

Cybersecurity

Automation

Recovery readiness

Tools

VMCE

Job description

Veeam is seeking a Senior Customer Success Specialist to act as the trusted technical advisor for a portfolio of Enterprise and Commercial Named accounts. You will guide activation, adoption, optimization, and renewal, delivering tailored success plans aligned to business objectives and resilience goals.

You will collaborate with Sales and CS leadership, conduct health assessments, drive value realization, and support renewal and expansion through measurable outcomes across data protection and