Senior Customer Success Engineer - Data Resilience & AI

DaParrot Ltd; Northern (KY); Hybrid; USD 103,000 - 192,000; Full time

Benefits offered by this job

Unlimited PTO

12 paid holidays including global Veea

Medical, dental, and vision coverage

401(k) with company matching

Parental leave and family support

Volunteer time and learning programs

Job summary

Veeam is seeking a Senior Customer Success Engineer to act as the trusted technical advisor for a portfolio of Enterprise and Commercial Named accounts. You will develop and execute tailored Customer Success Plans, align adoption with business goals, and proactively identify risks and opportunities throughout the lifecycle.

You will leverage deep expertise in backup, recovery, virtualization, and cloud platforms to maximize value, improve resilience, and drive strategic outcomes.

Qualifications

• 5+ years in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, or related positions.
• Proven ability to translate customer objectives into technical roadmaps and measurable outcomes.
• Strong executive communication skills with experience presenting to senior stakeholders.

Responsibilities

• Own technical relationships for Enterprise and Commercial Named accounts.
• Build tailored Customer Success Plans aligned to customer objectives and success criteria.
• Guide activation, drive adoption, and realize measurable value from investments.
• Conduct health assessments, architecture reviews, and solution adoption planning.
• Coordinate with Sales and CS leadership to identify expansion opportunities.

Skills

Customer-facing roles

Executive communication

Relationship management

Strategic planning

Cross-functional collaboration

Education

VMCE certification

Tools

Backup & recovery

Virtualization

Cloud platforms

Cybersecurity

Automation

Job description

Veeam is seeking a Senior Customer Success Engineer to act as the trusted technical advisor for a portfolio of Enterprise and Commercial Named accounts. You will develop and execute tailored Customer Success Plans, align adoption with business goals, and proactively identify risks and opportunities throughout the lifecycle.

You will leverage deep expertise in backup, recovery, virtualization, and cloud platforms to maximize value, improve resilience, and drive strategic outcomes.