Senior Customer Success Engineer – Data Resilience & Recovery

Veeam Software; Seattle (WA); Hybrid; CAD 132,000 - 219,000; Full time

Benefits offered by this job

Paid vacation

Parental leave

Medical coverage

Mental health support

RRSP matching

Fertility support

AirVet

Learning resources

Job summary

Veeam Software in Canada seeks a Senior Customer Success Engineer to act as the trusted technical advisor for Enterprise accounts. You will guide activation, adoption, and renewal while aligning technical adoption to business objectives across the Veeam portfolio.

The role requires deep expertise in backup, recovery, virtualization, and cloud platforms, with a strong focus on measurable business outcomes and executive-level communication. Collaboration with Sales and CS leadership is essential.

Qualifications

• 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions.
• Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies.
• Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects.
• Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes.
• Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders

Responsibilities

• Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, serving as a trusted advisor throughout the customer lifecycle
• Build, maintain, and advance tailored Customer Success Plans aligned to each customer's business objectives, technical priorities, desired outcomes, and success criteria
• Guide customer activation, drive adoption and optimization, and help customers realize measurable value from their investment across the Veeam portfolio
• Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning across the Veeam portfolio
• Assess recovery readiness, identify opportunities to improve resilience, and provide strategic recommendations aligned to customer objectives
• Facilitate recovery simulations, resilience reviews, and best-practice discussions to strengthen customer confidence and preparedness
• Monitor customer health signals and adoption trends to proactively identify risk, develop mitigation plans, and improve retention outcomes
• Partner with Account Executives and Customer Success leadership to identify expansion opportunities through customer outcomes, product adoption, and demonstrated business value
• Develop executive-ready business reviews, resilience reports, and success updates for technical and executive stakeholders, including Director, Vice President, Chief Information Security Officer, and Chief Information Officer audiences
• Coordinate and advocate across Veeam teams to remove blockers, accelerate outcomes, and ensure a consistent customer experience
• Deliver strategic guidance around data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization
• Maintain a high-touch engagement model supporting a limited portfolio of high-value customers, typically accounts with more than $200,000 in annual recurring revenue
• Own the technical success plan and adoption roadmap; provide technical insight, customer outcome validation, and risk assessments that support renewal and expansion strategy in partnership with Sales and Customer Success leadership

Skills

Customer relationship management

Executive communication

Technical domain knowledge

Backup and recovery know-how

Cloud platforms familiarity

Education

VMCE certification or within timeframe

Tools

VMware

Azure/AWS knowledge

Job description

Veeam Software in Canada seeks a Senior Customer Success Engineer to act as the trusted technical advisor for Enterprise accounts. You will guide activation, adoption, and renewal while aligning technical adoption to business objectives across the Veeam portfolio.

The role requires deep expertise in backup, recovery, virtualization, and cloud platforms, with a strong focus on measurable business outcomes and executive-level communication. Collaboration with Sales and CS leadership is essential.