Senior Customer Success Engineer - Data Protection

Veeam

Seattle (WA)

Remote

CAD 118,000 - 219,000

Full time

14 days+

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Benefits offered by this job

Paid vacation 15–25 days plus global V

Paid parental leave

Medical, dental, and vision coverage

Mental health support

RRSP matching

Fertility support

AirVet 24/7 veterinary care

Learning and growth programs

Job summary

Veeam is seeking an experienced Customer Success leader to manage a portfolio of Enterprise and Commercial Named accounts. You will own the technical relationship, tailor success plans, and drive adoption of data protection, recovery, and cyber resilience across the Veeam portfolio.

You will guide customers through health assessments, architecture reviews, and strategic adoption planning, delivering executive-ready reviews and risk mitigations while partnering with Sales and CS leadership to

Qualifications

5+ years in customer-facing technical roles in data protection/recovery
Strong technical expertise across backup/recovery, virtualization, OS, storage, cloud, cybersecurity, automation
Experience designing protection strategies and recovery programs
Translate business objectives into technical roadmaps and measurable outcomes
Executive communication to senior stakeholders
Manage multiple strategic customer relationships
Consultative problem-solving across diverse environments
VMCE certification required or will be obtained within agreed timeframe

Responsibilities

Own the technical customer relationship for Enterprise and Commercial Named accounts
Develop tailored Customer Success Plans aligned to customer objectives
Drive adoption and value realization across the Veeam portfolio
Conduct health assessments and architecture reviews
Assess recovery readiness and provide strategic recommendations
Facilitate recovery simulations and resilience reviews
Monitor health signals and adoption trends to mitigate risk
Identify expansion opportunities with Sales and CS leadership
Create executive-ready reviews and resilience reports for executives
Coordinate across Veeam teams to remove blockers and ensure consistent experience
Deliver guidance on data protection, cyber resilience, cloud adoption, and optimization
Maintain high-touch engagement for high-value accounts (>$200k ARR)
Own the technical success plan and adoption roadmap with risk assessments