Senior Customer Success Engineer - Data Resilience

United States Digital Space LLC

United States

Remote

USD 120,000 - 160,000

Full time

6 days ago

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Benefits offered by this job

Paid vacation days

Health insurance

Private medical/dental/optical

Life insurance

Pension plan

Learning resources

Job summary

Veeam is hiring a Customer Success Engineer to lead onboarding, adoption, and optimization for the Data Platform. You will proactively identify churn risk, migrations, and upsell opportunities while applying DR and resilience expertise to deliver measurable customer value.

With 5+ years in customer-facing roles, you will own technical success plans, engage CISO/CIO stakeholders, and influence adoption roadmaps.

Qualifications

5+ years in customer-facing engineering roles focused on data backup and recovery.
Excellent English communication and collaboration with stakeholders.
Hands-on expertise across OS, virtualization, storage, scripting, cloud and DR/R best practices.
Ability to translate business outcomes into technical adoption roadmaps.
VMCE certification is required (may be completed post-hire).
Industry certifications include AWS and Azure.

Responsibilities

Configure customer accounts; onboarding and adoption activities; guide stakeholders.
Identify migration opportunities and align product adoption with outcomes.
Conduct assessments and build protection plans for customers.
Run recovery simulations and apply DRMM to report resilience posture.
Monitor churn signals and define mitigation plans; support renewal strategy.
Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates.
Collaborate on marketing-informed campaigns to drive adoption and expansion.
Own the technical success plan and adoption roadmap with pricing/terms input.