Senior Customer Success Manager (Fully Remote)

Veeam; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Veeam is seeking a Customer Success leader to act as a trusted technical advisor for strategic accounts across the customer lifecycle in the United States. You will build and own success plans, monitor recovery readiness, and partner with Sales and CS leadership to drive adoption, resilience, and renewal outcomes.

The role requires 5+ years in customer-facing technical roles in data protection and recovery, with deep expertise in backup, virtualization, cloud, cybersecurity, and automation, plus

Qualifications

• 5+ years in customer-facing technical roles in data protection and recovery.
• Deep expertise in backup, virtualization, cloud, cybersecurity, and automation.
• Strong executive communication and consultative problem-solving skills.

Responsibilities

• Act as a trusted technical advisor and owner for strategic accounts across the customer lifecycle.
• Partner with Sales and CS leadership to drive adoption, resilience, and renewal outcomes.
• Build and execute Customer Success Plans, health assessments, and recovery readiness reviews.
• Monitor adoption trends and collaborate with account teams to identify expansion opportunities.

Skills

Customer-facing experience

Backup & data protection

Virtualization

Cloud computing

Cybersecurity

Automation

Executive communication

Consultative problem-solving

Job description

• Act as a trusted technical advisor and owner for strategic accounts across the customer lifecycle.
• Partner with Sales and CS leadership to drive adoption, resilience, and renewal outcomes.

What You'll Do:

• Build and execute Customer Success Plans, health assessments, and recovery readiness reviews.
• Monitor adoption trends and collaborate with account teams to identify expansion opportunities.

What You'll Bring:

• 5+ years in customer-facing technical roles in data protection and recovery.
• Deep expertise in backup, virtualization, cloud, cybersecurity, and automation.
• Strong executive communication and consultative problem-solving skills.

Veeam

Veeam is a data and AI trust company that helps organizations secure, understand, and make resilient their data and AI, specializing in data resilience and security posture management. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers and fosters a fearless, growing culture.