Customer Success Engineering Leader for Data & Resilience

Veeam

Seattle (WA)

Remote

USD 150,000 - 210,000

Full time

2 days ago

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Job summary

Veeam is seeking a Senior Manager, Customer Success Engineering to lead a team of Customer Success Engineers responsible for driving measurable outcomes across the Veeam Data Platform. The role balances strategic planning with hands-on leadership to ensure customers realize value, improve resilience, expand adoption, and reduce renewal risk.

You will collaborate across Sales, Renewals, Product, Support, and Professional Services.

Qualifications

Proven experience leading customer-success or similar teams.
Strong understanding of enterprise IT and data resilience.
Excellent stakeholder management and executive communication.
Ability to translate business objectives into technical outcomes.

Responsibilities

Lead and develop a team of Customer Success Engineers.
Set expectations, standards, and rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.
Drive scalable technical capability across platforms, including Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.
Establish and improve standards for customer success plans, adoption roadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication.
Ensure Customer Success Engineers translate customer business objectives into co-signed, measurable success plans with time-bound value milestones.