Remote Senior Customer Service Specialist

CVS Health; Maryland; Hybride; USD 25 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Résumé du poste

CVS Health is hiring for Sr. Customer Service Representatives in a permanent work-from-home role. The position handles customer service inquiries for Fully Insured or High Profile accounts, addressing issues via phone, web, or written correspondence.

Responsibilities include handling calls about claims status, benefits, and eligibility; meeting performance metrics; and applying core values to deliver quality service. Prior experience in call centers and healthcare terminology are a bonus.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric-based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortable using search engines.
• Excellent multitasking skills.
• Ability to effectively communicate.

Responsabilités

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Create a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Connaissances

Customer service experience

Metric-based environment

Microsoft Applications

Search engine proficiency

Multitasking

Communication skills

Formation

High School diploma or GED

Outils

Microsoft Office Suite

Description du poste

CVS Health is hiring for Sr. Customer Service Representatives in a permanent work-from-home role. The position handles customer service inquiries for Fully Insured or High Profile accounts, addressing issues via phone, web, or written correspondence.

Responsibilities include handling calls about claims status, benefits, and eligibility; meeting performance metrics; and applying core values to deliver quality service. Prior experience in call centers and healthcare terminology are a bonus.