Senior Remote Customer Service Rep – Health Insurance

CVS Health; Florida; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement savings

Wellness programs

Remote work

Job summary

CVS Health is hiring Sr. Customer Service Representatives for a permanent work-from-home role in the United States.

This position handles customer inquiries for Fully Insured or High Profile plans and requires addressing problems via phone, web, or written correspondence. Responsibilities include handling calls about claims status, benefits and eligibility, and PPO participation, while maintaining performance metrics and collaborating to deliver a differentiated service experience.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with the full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Create a differentiated service experience.
• Demonstrate service discipline.
• Handle service challenges.
• Provide solutions to constituent needs.
• Work across boundaries.

Skills

Customer service

Metrics driven

MS Office

Research skills

Multitasking

Communication

Education

High School diploma or GED

Job description

CVS Health is hiring Sr. Customer Service Representatives for a permanent work-from-home role in the United States.

This position handles customer inquiries for Fully Insured or High Profile plans and requires addressing problems via phone, web, or written correspondence. Responsibilities include handling calls about claims status, benefits and eligibility, and PPO participation, while maintaining performance metrics and collaborating to deliver a differentiated service experience.