Remote Senior Health Insurance Customer Care Specialist

CVS Health; Massachusetts; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

CVS Health is hiring for Sr. Customer Service Representatives in a permanent work-from-home role. The position handles customer service inquiries for fully insured or high-profile roles, with responsibilities including calls from members/providers about claims status, benefits, and eligibility.

You will work in a metric-driven environment and collaborate with a team to deliver high-quality service. Required qualifications include 1+ year of customer service experience, proficiency with Microsoft

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Create a differentiated service experience.
• Demonstrate service discipline and handle service challenges.
• Provide solutions to constituent needs.
• Work across boundaries.

Skills

Customer service

Microsoft Office

Communication

Multi-tasking

Call center

Education

High school diploma

Tools

Microsoft Office Suite

Job description

CVS Health is hiring for Sr. Customer Service Representatives in a permanent work-from-home role. The position handles customer service inquiries for fully insured or high-profile roles, with responsibilities including calls from members/providers about claims status, benefits, and eligibility.

You will work in a metric-driven environment and collaborate with a team to deliver high-quality service. Required qualifications include 1+ year of customer service experience, proficiency with Microsoft