Remote Senior Customer Care Specialist

CVS Health; New Jersey; Hybrid; USD 25.000 - 58.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Zusammenfassung

CVS Health is hiring for Sr. Customer Service Representatives to join a fully remote role. The position emphasizes handling member and provider inquiries, maintaining performance metrics, and delivering high-quality service.

The role supports fully insured or high-profile accounts and requires strong communication and multitasking skills. Benefits include medical, dental, and vision coverage, paid time off, retirement options, and wellness resources.

Qualifikationen

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Aufgaben

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Kenntnisse

Customer service

Metrics-based environment

Microsoft Office

Search engines

Multitasking

Communication

Ausbildung

High School diploma or GED

Jobbeschreibung

CVS Health is hiring for Sr. Customer Service Representatives to join a fully remote role. The position emphasizes handling member and provider inquiries, maintaining performance metrics, and delivering high-quality service.

The role supports fully insured or high-profile accounts and requires strong communication and multitasking skills. Benefits include medical, dental, and vision coverage, paid time off, retirement options, and wellness resources.