Remote Senior Health Care Customer Service Specialist

CVS Health; Wisconsin; Hybride; USD 25 000 - 58 000; Plein temps

Avantages offerts par ce poste

Benefits package

Remote work environment

Résumé du poste

CVS Health Meritain Health, an Aetna/CVS affiliate, has multiple openings for Sr. Customer Service Representatives in a permanent work-from-home role. Responsibilities include handling inquiries about claims, benefits, and eligibility via phone, web, or written correspondence.

The role emphasizes meeting performance metrics, teamwork, and delivering differentiated service experiences. Applicants should have 1+ year of customer service experience and be proficient with Microsoft Office; remote

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Responsabilités

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Connaissances

Customer service experience

Communication

Remote work experience

Formation

High School diploma or GED

Outils

Microsoft Office Suite

Description du poste

CVS Health Meritain Health, an Aetna/CVS affiliate, has multiple openings for Sr. Customer Service Representatives in a permanent work-from-home role. Responsibilities include handling inquiries about claims, benefits, and eligibility via phone, web, or written correspondence.

The role emphasizes meeting performance metrics, teamwork, and delivering differentiated service experiences. Applicants should have 1+ year of customer service experience and be proficient with Microsoft Office; remote