Remote Health Care Customer Support Specialist

CVS Health; Delaware; Híbrido; USD 25.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement plan

Descripción de la vacante

CVS Health is hiring Sr. Customer Service Representatives for a fully remote role. The position handles customer inquiries via phone, web, or written correspondence with a focus on basic and routine issues. The employer emphasizes a supportive, patient-centered approach and teamwork.

The job requires strong communication, a year of customer service experience, and proficiency with Microsoft Office. Eligible benefits and ongoing application opportunities are provided.

Formación

• 1+ years of customer service experience.
• Experience in a metric-based environment.
• Proficiency with Microsoft Office applications.
• Comfortable using search engines.
• Excellent multitasking skills.
• Strong communication abilities.

Responsabilidades

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work as part of a team and apply CVS/Aetna core values in day-to-day operations.
• Create a Differentiated Service Experience.
• Demonstrate Service Discipline and handle service challenges.
• Provide solutions to constituent needs.
• Collaborate across boundaries to resolve issues.

Conocimientos

Customer service

Communication

Multitasking

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

CVS Health is hiring Sr. Customer Service Representatives for a fully remote role. The position handles customer inquiries via phone, web, or written correspondence with a focus on basic and routine issues. The employer emphasizes a supportive, patient-centered approach and teamwork.

The job requires strong communication, a year of customer service experience, and proficiency with Microsoft Office. Eligible benefits and ongoing application opportunities are provided.