Remote Senior Claims Quality Lead

Socket.dev; Rolling Meadows (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Job summary

Gallagher Bassett is seeking a Claims Quality professional to evaluate files and drive performance across our US operations. You will collaborate with claims leaders to identify trends, coach teams, and implement process improvements to raise quality and consistency.

The role requires at least 5 years of claims experience, a solid background in quality assurance, and strong analytical and communication skills.

Qualifications

• Minimum 5 years related claims experience.
• Experience in quality assurance, technical review, auditing, coaching, or supervisory roles preferred.
• Strong analytical, organizational, and communication skills.

Responsibilities

• Evaluate claim files and handling performance against quality standards and client expectations.
• Collaborate with operational leaders to identify trends and implement process improvements.
• Provide coaching and technical feedback to drive quality results.
• Analyze data and quality metrics to support operational excellence initiatives.
• Communicate audit findings timely and effectively with a solution-focused approach.

Skills

Quality Assurance

Claims Analysis

Coaching

Training Delivery

Regulatory Compliance

Education

Bachelor's Degree

Tools

Claims software

Job description

Gallagher Bassett is seeking a Claims Quality professional to evaluate files and drive performance across our US operations. You will collaborate with claims leaders to identify trends, coach teams, and implement process improvements to raise quality and consistency.

The role requires at least 5 years of claims experience, a solid background in quality assurance, and strong analytical and communication skills.