Remote Workers' Comp Quality & Performance Lead

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Digital mental health services (Talk空间

Flexible work hours

Training programs

Gallagher Thrive program

Charitable matching gift program

And more…

Job summary

Gallagher Bassett is seeking a lead or supervisory professional with Workers' Compensation expertise to drive client service, audits, and process improvement in a fully remote role.

You will oversee direct reports, develop trend analyses, deliver training, and ensure compliance with client, broker, and carrier expectations. Minimum 7 years’ claims experience required; bachelor’s degree preferred; strong leadership and communication skills are essential.

Qualifications

• Minimum 7 years of experience with Workers' Compensation claims (medical and indemnity).
• Auditing experience is required.
• Strong process management and direct leadership capabilities.
• Ability to interact professionally with all levels of claims management.

Responsibilities

• Lead or supervise workers' compensation claims teams and audits.
• Develop client audits, monitor performance metrics, and train staff.
• Ensure compliance with client, broker, and carrier expectations.
• Oversee resources, create trend analyses, and deliver internal/external audits.
• Prepare executive and oversight reports and improve branch processes.

Skills

WC Claims experience

Auditing experience

Leadership skills

Interpersonal skills

Education

High School Diploma

Bachelor's Degree

Tools

Claims software

Job description

Gallagher Bassett is seeking a lead or supervisory professional with Workers' Compensation expertise to drive client service, audits, and process improvement in a fully remote role.

You will oversee direct reports, develop trend analyses, deliver training, and ensure compliance with client, broker, and carrier expectations. Minimum 7 years’ claims experience required; bachelor’s degree preferred; strong leadership and communication skills are essential.