Remote Claims Quality Lead: Audit, Training & Improvement

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach with local impact

Job summary

Gallagher Bassett, part of Gallagher, is seeking a remote Quality Assurance/Claims Review professional with 5+ years' experience. You will evaluate claim files, coach teams, and drive process improvements across US jurisdictions, supporting client service quality and regulatory compliance.

Ideal candidates have strong analytical skills, expertise in coverage analysis, and experience in training or supervisory roles to elevate claims quality and performance.

Qualifications

• Requires High School Diploma and 5+ years related claims experience.
• Preferred 2+ years in quality assurance, technical review, auditing, coaching, training, or supervisory roles.
• Strong knowledge of claims practices, coverage analysis, investigation, reserving, and resolution strategies.
• Experience reviewing claims for technical accuracy, compliance and quality.

Responsibilities

• Evaluate claim files and handling performance against quality standards.
• Collaborate with leaders to identify trends and implement process improvements.
• Provide coaching and technical feedback to drive quality results.
• Analyze data and metrics to support operational excellence initiatives.
• Communicate audit findings clearly and collaboratively.

Skills

Quality Assurance

Claims Review

Coaching

Data Analysis

Education

Bachelor's Degree

High School Diploma

Tools

Claims software

Job description

Gallagher Bassett, part of Gallagher, is seeking a remote Quality Assurance/Claims Review professional with 5+ years' experience. You will evaluate claim files, coach teams, and drive process improvements across US jurisdictions, supporting client service quality and regulatory compliance.

Ideal candidates have strong analytical skills, expertise in coverage analysis, and experience in training or supervisory roles to elevate claims quality and performance.