Remote Senior Business Operations Analyst, GTM Excellence

Zoom; Madison (WI); Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom's GTM Business Excellence team seeks an operations leader to translate complex business decisions into scalable go-to-market processes, policies, and playbooks. You will partner with Direct Sales, Channel, Finance, Legal, and Deal Desk to drive cross-functional initiatives that accelerate growth with strong governance.

Own end-to-end workstreams, map processes, and build standard operating procedures and training to drive adoption.

Qualifications

• Bachelor's degree in Business, Ops, IS, or related field.
• 5+ years in Sales Ops or similar in SaaS/high-growth.
• Experience with Salesforce, CPQ, ERP.
• Knowledge of quoting, opportunity lifecycle, lead-to-cash.

Responsibilities

• Evaluate operational and commercial feasibility of new go-to-market initiatives across Direct and Channel, identifying downstream impacts across bookings, compensation, partner incentives, and billing before launch
• Own assigned workstreams within cross-functional initiatives, tracking milestones, dependencies, and risks while keeping stakeholders aligned on progress
• Translate business requirements into scalable process and system specifications, partnering with Enterprise Systems to deliver fully implemented solutions including UAT coordination and run-the-business handoff
• Design and maintain repositories of key business decisions and commercial policies, ensuring documentation remains current, searchable, and consistently applied across routes to market
• Create detailed process maps and standard operating procedures that distinguish standard workflows from exception paths, and review policies for consistency and gaps across routes to market
• Analyze support ticket and exception trends to identify root causes and recommend process or policy improvements that reduce manual effort and downstream disruption
• Serve as a subject-matter expert in Zoom's opportunity lifecycle and quoting processes, assess enhancement requests, and help prioritize improvements to opportunity management and quoting systems
• Build training collateral and facilitate workshops to drive adoption of new processes and best practices across seller and partner audiences
• Develop reports tracking process adherence, opportunity and quote data quality, and cycle time to support continuous improvement
• Identify and pilot opportunities to apply automation and AI to reduce manual effort and measure impact

Skills

Bachelor's degree

Sales ops

GTM systems

Process mapping

Education

Bachelor's degree in related field

Tools

Salesforce

CPQ

ERP

SQL

Job description

Zoom's GTM Business Excellence team seeks an operations leader to translate complex business decisions into scalable go-to-market processes, policies, and playbooks. You will partner with Direct Sales, Channel, Finance, Legal, and Deal Desk to drive cross-functional initiatives that accelerate growth with strong governance.

Own end-to-end workstreams, map processes, and build standard operating procedures and training to drive adoption.