GTM Operations Lead — Remote

Zoom; Dover (DE); Híbrido; USD 127.000 - 277.000; Jornada completa

Descripción de la vacante

Zoom is seeking a Senior Business Operations Analyst within the GTM Business Excellence team to shape go-to-market motions at scale across Direct and Channel sales. You will translate complex commercial challenges into durable policy and lead multi-workstream initiatives from concept through handoff.

You will partner with Enterprise Systems to deliver scalable solutions, use data to surface root causes, and influence senior stakeholders with clear, structured recommendations in a fast-paced SaaS

Formación

• 8+ years in Sales Operations or related strategic roles in a SaaS or high-growth environment.
• Experience with Salesforce, CPQ, ERP and enterprise systems; ownership of requirements quality through UAT and delivery.
• Experience designing governance frameworks and Center of Excellence operating models; strong data-driven problem solving.

Responsabilidades

• Lead complex, multi-workstream go-to-market initiatives end-to-end across Direct and Channel sales with governance and timelines.
• Drive operational and commercial feasibility assessments for new initiatives and coordinate cross-functional dependencies.
• Serve as liaison between GTM Business Excellence and Enterprise Systems; ensure requirements quality through UAT and handoff to run-the-business teams.
• Design and improve governance frameworks, decision rights (RACI), and change management processes.
• Lead the COE operating rhythm for Opportunity Lifecycle Management and Quoting; build dashboards and metrics for executives.
• Use data to identify systemic root causes and drive durable fixes with cross-functional partners.
• Mentor team members and lead AI/automation integration into workflows.

Conocimientos

Cross-functional leadership

Sales operations

Process design

Data-driven decision making

Executive communication

Educación

Bachelor's degree in Business, Operations, Information Systems, or related field

Herramientas

Salesforce

CPQ

Tableau

SQL

Descripción del empleo

Zoom is seeking a Senior Business Operations Analyst within the GTM Business Excellence team to shape go-to-market motions at scale across Direct and Channel sales. You will translate complex commercial challenges into durable policy and lead multi-workstream initiatives from concept through handoff.

You will partner with Enterprise Systems to deliver scalable solutions, use data to surface root causes, and influence senior stakeholders with clear, structured recommendations in a fast-paced SaaS