Remote GTM Operations Architect

Zoom

Lincoln (NE)

Hybrid

USD 98,000 - 226,000

Full time

5 days ago

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Job summary

Zoom is seeking a hands-on Sales Operations/Business Operations leader to shape go-to-market strategies within the GTM Business Excellence team. You will translate complex business decisions into scalable processes, partner with Direct Sales, Channel, Finance, Legal, Deal Desk, and Enterprise Systems, and own impactful workstreams that drive revenue growth.

Ideal candidates bring 5+ years in SaaS operations, experience with Salesforce/CPQ/ERP, and strong analytics in Tableau or SQL.

Qualifications

Bachelor's degree in Business, Operations, Information Systems, or a related field.
5+ years in Sales Operations, Business Operations, Deal Desk, or a similar role in a SaaS or high-growth environment.
Hands-on experience with enterprise GTM systems such as Salesforce, CPQ, or ERP, with the ability to translate business requirements into system specifications.
Deep understanding of commercial policies, business rules, and cross-functional GTM processes including opportunity lifecycle, quoting, and lead-to-cash or quote-to-cash operations.
Strong analytical, root-cause problem-solving, process mapping, and documentation skills.
Proven project management and stakeholder coordination capabilities across diverse, cross-functional teams.
Familiarity with partner ecosystems, channel sales models, partner incentive programs, and sales compensation structures (preferred).
Working knowledge of reporting and analytics tools such as Tableau or SQL, and experience applying AI tools to improve workflows and productivity (preferred).

Responsibilities

Evaluate the operational and commercial feasibility of new go-to-market initiatives across Direct and Channel, identifying downstream impacts across bookings, compensation, partner incentives, and billing before launch.
Own assigned workstreams within cross-functional initiatives, tracking milestones, dependencies, and risks while keeping stakeholders aligned on progress.
Translate business requirements into scalable process and system specifications, partnering with Enterprise Systems to deliver fully implemented solutions including UAT coordination and run-the-business handoff.
Design and maintain repositories of key business decisions and commercial policies, ensuring documentation remains current, searchable, and consistently applied across routes to market.
Create detailed process maps and standard operating procedures that distinguish standard workflows from exception paths, and review policies for consistency and gaps across routes to market.
Analyze support ticket and exception trends to identify root causes and recommend process or policy improvements that reduce manual effort and downstream disruption.
Serve as a subject-matter expert in Zoom's opportunity lifecycle and quoting processes, assess enhancement requests, and help prioritize improvements to opportunity management and quoting systems.
Build training collateral and facilitate workshops to drive adoption of new processes and best practices across seller and partner audiences.
Develop reports tracking process adherence, opportunity and quote data quality, and cycle time to support continuous improvement.
Identify and pilot opportunities to apply automation and AI to reduce manual effort and measure impact.