Remote Senior Ops Analyst — GTM Excellence

Zoom; United States; Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom's GTM Business Excellence team seeks an operations leader who translates complex business decisions into durable, scalable processes and policies, partnering with Direct Sales, Channel, Finance, Legal, Deal Desk, and Enterprise Systems.

You will own workstreams, design SOPs, map processes, and build training collateral to drive adoption across sellers and partners, with opportunities to apply automation and AI to improve efficiency.

Qualifications

• Bachelor's degree in Business, Operations, Information Systems, or related field; 5+ years in Sales Operations, Business Operations, Deal Desk, or similar in SaaS/high-growth environments.
• Hands-on experience with enterprise GTM systems such as Salesforce, CPQ, or ERP; translate requirements into system specs.
• Deep understanding of commercial policies, business rules, and cross-functional GTM processes including opportunity lifecycle, quoting, and lead-to-cash or quote-to-cash operations.
• Strong analytical, root-cause problem-solving, process mapping, and documentation skills.
• Proven project management and stakeholder coordination capabilities across diverse, cross-functional teams.

Responsibilities

• Evaluate the operational and commercial feasibility of new go-to-market initiatives across Direct and Channel, identifying downstream impacts across bookings, compensation, partner incentives, and billing before launch.
• Own assigned workstreams within cross-functional initiatives, tracking milestones, dependencies, and risks while keeping stakeholders aligned on progress.
• Translate business requirements into scalable process and system specifications, partnering with Enterprise Systems to deliver fully implemented solutions including UAT coordination and run-the-business handoff.
• Design and maintain repositories of key business decisions and commercial policies, ensuring documentation remains current, searchable, and consistently applied across routes to market.
• Create detailed process maps and standard operating procedures that distinguish standard workflows from exception paths, and review policies for consistency and gaps across routes to market.
• Analyze support ticket and exception trends to identify root causes and recommend process or policy improvements that reduce manual effort and downstream disruption.
• Serve as a subject-matter expert in Zoom's opportunity lifecycle and quoting processes, assess enhancement requests, and help prioritize improvements to opportunity management and quoting systems.
• Build training collateral and facilitate workshops to drive adoption of new processes and best practices across seller and partner audiences.
• Develop reports tracking process adherence, opportunity and quote data quality, and cycle time to support continuous improvement.
• Identify and pilot opportunities to apply automation and AI to reduce manual effort and measure impact.

Skills

Sales Operations

Business Operations

Deal Desk

Stakeholder coordination

Process mapping

Analytics

Cross-functional collaboration

Education

Bachelor's degree in Business/Operations/IS

Tools

Salesforce

CPQ

ERP

Job description

Zoom's GTM Business Excellence team seeks an operations leader who translates complex business decisions into durable, scalable processes and policies, partnering with Direct Sales, Channel, Finance, Legal, Deal Desk, and Enterprise Systems.

You will own workstreams, design SOPs, map processes, and build training collateral to drive adoption across sellers and partners, with opportunities to apply automation and AI to improve efficiency.