Senior GTM Operations Architect

Zoom Video Communications; United States; Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom Video Communications seeks a Senior Sales Operations/Business Operations professional to translate complex GTM decisions into scalable, durable processes and policies across Direct Sales, Channel, Finance, Legal, Deal Desk, and Enterprise Systems.

You will own cross-functional workstreams, create SOPs, and build dashboards to track performance, quality, and cycle times while driving automation and AI-enabled improvements.

Qualifications

• Bachelor's degree in Business, Operations, Information Systems or related field plus 5+ years in Sales Operations, Business Operations, Deal Desk, or similar in SaaS/high-growth environments.
• Hands-on experience with enterprise GTM systems (Salesforce, CPQ, ERP) and translating requirements into system specs.
• Strong understanding of commercial policies, business rules, and cross-functional GTM processes including opportunity lifecycle, quoting, lead-to-cash or quote-to-cash.

Responsibilities

• Evaluate operational and commercial feasibility of new go-to-market initiatives across Direct and Channel, identifying downstream impacts.
• Own assigned workstreams within cross-functional initiatives, tracking milestones, dependencies, and risks.
• Translate business requirements into scalable process and system specifications, partnering with Enterprise Systems to deliver fully implemented solutions including UAT and handoff.
• Design and maintain repositories of key business decisions and commercial policies, ensuring documentation is current and searchable.
• Create detailed process maps and SOPs distinguishing standard workflows from exceptions, and review policies for gaps.
• Analyze support ticket and exception trends to identify root causes and suggest improvements to reduce manual effort.
• Serve as SME in opportunity lifecycle and quoting processes, assess enhancement requests, and prioritize improvements to systems.
• Build training collateral and facilitate workshops to drive adoption of new processes and best practices.
• Develop reports tracking process adherence, data quality, and cycle time for continuous improvement.
• Identify and pilot opportunities to apply automation and AI to reduce manual effort and measure impact.

Skills

Cross-functional collaboration

Project management

Data analysis

Process mapping

Stakeholder coordination

Education

Bachelor's degree in Business, Operations, Information Systems

Tools

Salesforce

CPQ

ERP

Tableau

SQL

Job description

Zoom Video Communications seeks a Senior Sales Operations/Business Operations professional to translate complex GTM decisions into scalable, durable processes and policies across Direct Sales, Channel, Finance, Legal, Deal Desk, and Enterprise Systems.

You will own cross-functional workstreams, create SOPs, and build dashboards to track performance, quality, and cycle times while driving automation and AI-enabled improvements.