Senior GTM Operations Architect — Remote

Zoom; Trenton (NJ); Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom is seeking a Senior Sales Operations & GTM Process Lead to shape how Zoom goes to market by translating complex business decisions into scalable policies and playbooks. You will collaborate with Direct Sales, Channel, Finance, Legal, Deal Desk, and Enterprise Systems to drive scalable go-to-market motions that reduce friction and accelerate revenue growth.

The role emphasizes ownership of cross-functional initiatives, process mapping, and governance, with a focus on opportunity lifecycle,

Qualifications

• Bachelor's degree in Business, Operations, Information Systems, or a related field.
• 5+ years in Sales Operations, Business Operations, Deal Desk, or a similar SaaS role.
• Hands-on experience with enterprise GTM systems such as Salesforce, CPQ, or ERP.
• Strong knowledge of opportunity lifecycle, quoting, and lead-to-cash processes.

Responsibilities

• Evaluate the operational and commercial feasibility of new go-to-market initiatives across Direct and Channel.
• Own assigned workstreams within cross-functional initiatives, tracking milestones and risks.
• Translate business requirements into scalable process and system specifications with Enterprise Systems.
• Design and maintain repositories of key business decisions and commercial policies.
• Create detailed process maps and SOPs, ensuring consistent policy application across routes to market.
• Analyze support ticket and exception trends to identify root causes and improvements.
• Serve as a subject-matter expert in Zoom's opportunity lifecycle and quoting processes.
• Build training collateral and facilitate workshops to drive adoption of new processes.
• Develop reports tracking process adherence and data quality to support continuous improvement.
• Identify and pilot opportunities to apply automation and AI to reduce manual effort.

Job description

Zoom is seeking a Senior Sales Operations & GTM Process Lead to shape how Zoom goes to market by translating complex business decisions into scalable policies and playbooks. You will collaborate with Direct Sales, Channel, Finance, Legal, Deal Desk, and Enterprise Systems to drive scalable go-to-market motions that reduce friction and accelerate revenue growth.

The role emphasizes ownership of cross-functional initiatives, process mapping, and governance, with a focus on opportunity lifecycle,