Senior GTM Operations Leader (Remote)

Zoom; Little Rock (AR); Hybrid; USD 127,000 - 277,000; Full time

Job summary

Zoom is seeking a Senior Business Operations Analyst on the GTM Business Excellence team to shape how Zoom's go-to-market motions operate at scale, translating complex commercial and operational challenges into durable, standing policy that drives consistency across Direct and Channel sales.

Day to day, you will lead multi-workstream initiatives from concept through handoff, partner closely with Enterprise Systems to deliver scalable solutions, and use data to surface systemic root causes rather

Qualifications

• 8+ years in Sales Operations, Business Operations, Deal Desk, or related strategic planning roles in a SaaS or high-growth environment.
• Experience with Enterprise Systems (Salesforce, CPQ, ERP) and translating business needs into scalable system requirements.
• Experience designing governance frameworks and Center of Excellence operating models; strong documentation and change management.
• Deep understanding of commercial policies and data-driven problem solving to fix systemic issues.
• Strong executive communication to present recommendations to senior leaders.
• Bachelor's degree in Business, Operations, Information Systems, or a related field.
• Familiarity with partner ecosystems; SQL or Tableau knowledge; Lean/Six Sigma or PMP a plus.

Responsibilities

• Lead complex, cross-workstream go-to-market initiatives end-to-end across Direct and Channel sales with governance and timelines.
• Drive operational and commercial feasibility assessments for new initiatives and coordinate cross-functional risks.
• Serve as liaison between GTM Business Excellence and Enterprise Systems through UAT and delivery.
• Design governance framework with RACI, cadences, and documentation standards.
• Lead the COE operating rhythm for Opportunity Lifecycle Management and Quoting with dashboards and metrics.
• Use data to surface root causes and drive durable fixes with Sales, Channel, and Deal Desk leadership.
• Mentor team members on problem-solving and enable AI/automation integration into workflows.

Skills

Sales operations experience

Cross-functional leadership

Executive communication

Enterprise systems knowledge

Governance frameworks

Data analysis

Channel/partner ecosystems

Lean Six Sigma or PMP (advantage)

Education

Bachelor's degree in Business, Operations, Information Systems, or related field

Tools

Tableau

SQL

Job description

Zoom is seeking a Senior Business Operations Analyst on the GTM Business Excellence team to shape how Zoom's go-to-market motions operate at scale, translating complex commercial and operational challenges into durable, standing policy that drives consistency across Direct and Channel sales.

Day to day, you will lead multi-workstream initiatives from concept through handoff, partner closely with Enterprise Systems to deliver scalable solutions, and use data to surface systemic root causes rather