NRR-Driven Account Manager (Remote) — $5M+ Portfolio

CXT Software; College Station (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

100% Remote and Global

Flexible work environment

Dedicated growth path

Access to leading tools

Engaging community activities

Job summary

CXT Software is seeking an Account Manager to own and grow a $5M-$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. You will drive expansion, retention, and customer outcomes as part of a full AM transformation, defining what great looks like in our newly evolved function.

The role requires negotiating renewals, closing expansion deals, and partnering with Product, Support, and Services to deliver measurable results.

Qualifications

• 4–8+ years in mid-market SaaS Account Management or Sales.
• Proven expansion opportunity close track record.
• Experience owning revenue targets (NRR/ renewals).
• Strong commercial acumen and negotiation skills.
• Ability to manage multiple accounts and cross-functional work.

Responsibilities

• Own NRR for your book of business and meet expansion, renewal, and retention targets.
• Identify up-sell opportunities and progress them to close.
• Build a healthy expansion pipeline (3-4x coverage) against quota.
• Proactively manage renewal cycles and mitigate churn risk.
• Maintain accurate pipeline and forecasts in CRM; communicate outcomes and risks.
• Lead commercial conversations with customers — pricing, renewals, and contract changes.
• Partner cross-functionally with Product, Support, and Services to deliver outcomes.
• Contribute to building the AM function — refine playbooks and processes.

Skills

Account management

Negotiation

NRR/renewals

Cross-functional

CRM tools

Jira/Confluence

MS Office / G-Suite

Tools

Hubspot

Salesforce

Jira

Confluence

MS Teams

MS Office / G-Suite

Job description

CXT Software is seeking an Account Manager to own and grow a $5M-$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. You will drive expansion, retention, and customer outcomes as part of a full AM transformation, defining what great looks like in our newly evolved function.

The role requires negotiating renewals, closing expansion deals, and partnering with Product, Support, and Services to deliver measurable results.