Remote SaaS Account Leader — Own $5M+ NRR & Growth

CXT Software; Charleston (SC); On-site; USD 84,000 - 140,000; Full time

Benefits offered by this job

100% Remote and Global

Flexible Work Environment

Dedicated Growth Path

Access to Leading Tools and Technology

Engaging Community Activities

Job summary

CXT Software is seeking an Account Manager to own and grow a high-value portfolio, directly responsible for Net Revenue Retention and expansion. You will shape playbooks, processes, and outcomes from the ground up while collaborating with Product, Support, and Services to deliver strong customer outcomes.

This role emphasizes renewals, expansion, and cross-sell opportunities as part of a rebuild of the AM function.

Qualifications

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record of identifying and closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Strong commercial acumen and negotiation skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience working cross-functionally to drive customer outcomes.
• Comfortable operating in evolving, fast-paced environments.
• Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite).

Responsibilities

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets.
• Identify up-sell and cross-sell opportunities and progress them to close.
• Build and maintain a healthy expansion pipeline (3-4x coverage) against quota.
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance.
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks.
• Lead commercial conversations with customers — pricing, renewals, and contract changes.
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution.
• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn’t working.

Skills

Commercial acumen

Negotiation

Account management

Cross-functional collaboration

CRM proficiency

Tools

Hubspot

Salesforce

Jira

Confluence

MS Teams

MS Office

G-Suite

Job description

CXT Software is seeking an Account Manager to own and grow a high-value portfolio, directly responsible for Net Revenue Retention and expansion. You will shape playbooks, processes, and outcomes from the ground up while collaborating with Product, Support, and Services to deliver strong customer outcomes.

This role emphasizes renewals, expansion, and cross-sell opportunities as part of a rebuild of the AM function.