SaaS Account Manager — NRR Growth Leader (Remote)

CXT Software; Cincinnati (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

100% Remote and Global

Flexible Work Environment

Dedicated Growth Path

Access to Leading Tools and Technology

Engaging Community Activities

Job summary

CXT Software offers a high-ownership Account Manager role overseeing a $5M-$10M+ portfolio. You will own Net Revenue Retention, drive expansion, manage renewals, and shape the AM function across Product, Support, and Services to deliver customer outcomes.

This is a rebuild-phase SaaS environment emphasizing accountability and pipeline discipline. You will partner with cross-functional teams to refine playbooks, close expansion opportunities, and maintain a strong forecast.

Qualifications

• 4–8+ years in mid-market SaaS account management, customer success, or sales.
• Proven track record of independently identifying and closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).

Responsibilities

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets.
• Identify up-sell and cross-sell opportunities and progress them to close.
• Build and maintain a healthy expansion pipeline (3-4x coverage) against quota.
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance.
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks.
• Lead commercial conversations with customers — pricing, renewals, and contract changes.
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution.
• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn’t working.

Skills

Account management

Negotiation

Cross-functional collaboration

Tools

Hubspot

Salesforce

Jira

Confluence

MS Teams

MS Office

G-Suite

Job description

CXT Software offers a high-ownership Account Manager role overseeing a $5M-$10M+ portfolio. You will own Net Revenue Retention, drive expansion, manage renewals, and shape the AM function across Product, Support, and Services to deliver customer outcomes.

This is a rebuild-phase SaaS environment emphasizing accountability and pipeline discipline. You will partner with cross-functional teams to refine playbooks, close expansion opportunities, and maintain a strong forecast.