SaaS Account Manager - NRR Growth & Expansion (Remote)

CXT Software; Dover (DE); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

100% Remote and Global

Flexible Work Environment

Dedicated Growth Path

Access to Leading Tools and Technology

Engaging Community Activities

Job summary

CXT Software is seeking an Account Manager to own a $5M-$10M+ portfolio and drive expansion, retention, and customer outcomes in a high-impact SaaS environment.

You will lead commercial conversations, partner with Product, Support, and Services, and help shape playbooks and processes that define the future of our customer organization. This role emphasizes ownership, pipeline growth, and cross-functional collaboration in a fast-paced rebuild.

Qualifications

• 4-8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record of independently identifying and closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Strong commercial acumen and negotiation skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience working cross-functionally to drive customer outcomes.
• Comfortable operating in an evolving, fast-paced environment.
• Proficiency with CRM tools (HubSpot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite).

Responsibilities

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets.
• Identify up-sell and cross-sell opportunities and progress them to close.
• Build and maintain a healthy expansion pipeline (3-4x coverage) against quota.
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance.
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks.
• Lead commercial conversations with customers — pricing, renewals, and contract changes.
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution.
• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn’t working.

Skills

Account management

Negotiation skills

Cross-functional collaboration

CRM proficiency

Tools

HubSpot

Salesforce

Jira

Confluence

MS Teams

MS Office

G-Suite

Job description

CXT Software is seeking an Account Manager to own a $5M-$10M+ portfolio and drive expansion, retention, and customer outcomes in a high-impact SaaS environment.

You will lead commercial conversations, partner with Product, Support, and Services, and help shape playbooks and processes that define the future of our customer organization. This role emphasizes ownership, pipeline growth, and cross-functional collaboration in a fast-paced rebuild.