Remote Senior AM - Own NRR for $5-10M Book

CXT Software; Davenport (IA); Presencial; USD 100 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote & global work

Flexible schedule

Growth path

Leading tools

Community activities

Resumo da oferta

CXT Software is seeking an Account Manager to own and grow a $5M-$10M+ portfolio in a high-ownership, SaaS business. You will drive expansion, retention, and customer outcomes, shaping playbooks and processes as we rebuild the AM function from the ground up.

You’ll own Net Revenue Retention, identify expansion opportunities, manage renewals, and work cross-functionally with Product, Support, and Services to refine the future of our customer organization.

Qualificações

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record of independently identifying and closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Strong commercial acumen and negotiation skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience working cross-functionally to drive customer outcomes.
• Comfortable operating in a fast-paced, evolving environment.
• Proficiency with CRM and collaboration tools (Hubspot, Salesforce; Jira, Confluence; MS Teams; MS Office; G-Suite).

Responsabilidades

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets.
• Identify up-sell and cross-sell opportunities and progress them to close.
• Build and maintain a healthy expansion pipeline (3-4x coverage) against quota.
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance.
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks.
• Lead commercial conversations with customers — pricing, renewals, and contract changes.
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution.
• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn’t working.

Conhecimentos

Account management

Sales

Customer success

Negotiation

CRM tools

Cross-functional

Multi-account management

Ferramentas

Hubspot

Salesforce

Jira

Confluence

MS Teams

MS Office

G-Suite

Descrição da oferta de emprego

CXT Software is seeking an Account Manager to own and grow a $5M-$10M+ portfolio in a high-ownership, SaaS business. You will drive expansion, retention, and customer outcomes, shaping playbooks and processes as we rebuild the AM function from the ground up.

You’ll own Net Revenue Retention, identify expansion opportunities, manage renewals, and work cross-functionally with Product, Support, and Services to refine the future of our customer organization.