Remote Senior Account Manager, Grant & Aid Solutions

Nelnet; Omaha (NE); Remote; USD 50,000 - 53,000; Full time

Job summary

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks a Senior Account Manager to own end-to-end implementation and ongoing account management for the Grant & Aid/Scholarship Granting Organization (G&A/SGO) solution. You will support clients from initial needs assessment through training and delivery of reporting.

Ideal candidates bring 2+ years in customer service or account management, strong Excel/Office skills, and experience with AI tools to optimize workflows.

Qualifications

• Bachelor's degree in business or related field is required or equivalent experience.
• Minimum of two years in a customer service or account management role preferred.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to SGOs and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and training delivery.
• Guide clients in the use of value-added services such as awarding processes and reporting.
• Manage awarding functions, document review, and the creation of specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs, aiding communications and training.
• Define, document, and maintain internal procedures for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert to internal teams.

Skills

Advanced Excel (Pivot tables)

Microsoft Office Suite

Interpersonal skills

Communication

Teamwork

Presentation skills

Time management

Analytical/problem solving

CRM platforms

AI tools usage

G&A solution knowledge

Education

Bachelor's degree in business or related field

Tools

ADO (Azure DevOps)

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks a Senior Account Manager to own end-to-end implementation and ongoing account management for the Grant & Aid/Scholarship Granting Organization (G&A/SGO) solution. You will support clients from initial needs assessment through training and delivery of reporting.

Ideal candidates bring 2+ years in customer service or account management, strong Excel/Office skills, and experience with AI tools to optimize workflows.