Remote Senior Account Manager, Grant & Aid

Nelnet; Ogallala (NE); Teletrabalho; USD 50 000 - 53 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

401K

Tuition reimbursement

Paid time off

Resumo da oferta

Nelnet, remote and full-time, seeks a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization team. You will manage end-to-end implementation, drive client satisfaction, and optimize use of the G&A system across SGOs and related groups.

You will consult on sales, lead implementations, and deliver training while building strong relationships, staying abreast of tax laws, and collaborating across Sales, Product, IT Development, and Operations.

Qualificações

• Bachelor’s degree in business or related field, or equivalent experience.
• Minimum of two years in a customer service or account management role preferred.
• Advanced Excel skills and Office proficiency.
• Experience with FACTS Grant & Aid solution.

Responsabilidades

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid (G&A) system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and training delivery, including annual retrospectives and ongoing support.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, document review, training seminars, and specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications.
• Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert, providing insights to internal teams.
• Foster effective communication across departments to ensure quality metrics and compliance; review system updates with Product/User Experience.
• Manage escalated client issues with root-cause analysis and preventive strategies.
• Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence.
• Manage and resolve functionality tickets through ADO, ensuring timely follow-up.
• Support the Training Team with refresher sessions and group training initiatives.

Conhecimentos

Excel pivot tables

Microsoft Office

AI tools

G&A solution knowledge

Communication

Teamwork

Presentation

Time management

CRM platforms

Formação académica

Bachelor's degree in business or related field

Ferramentas

ADO

CRM platforms

Descrição da oferta de emprego

Nelnet, remote and full-time, seeks a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization team. You will manage end-to-end implementation, drive client satisfaction, and optimize use of the G&A system across SGOs and related groups.

You will consult on sales, lead implementations, and deliver training while building strong relationships, staying abreast of tax laws, and collaborating across Sales, Product, IT Development, and Operations.