Senior Grant & Aid Solutions Manager – Remote

Nelnet; Carson City (NV); Teletrabalho; USD 50 000 - 53 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

HSA and FSA

401K/student loan repayment

Paid time off

Life insurance & AD&D

Resumo da oferta

Nelnet is seeking a Senior Account Manager for the Grant & Aid/G&A/SGO team to lead end-to-end implementation and ongoing account management for Scholarship Granting Organizations and related groups. You will provide high-level client support, process management, and expertise to drive product utilization and business retention.

The role emphasizes consultative sales support, client relationship-building, and collaboration with Sales, Product, IT, and Operations to ensure quality metrics and

Qualificações

• Bachelor’s degree in business or related field, or equivalent experience.
• Minimum of two years in a customer service or account management role preferred.
• Advanced proficiency in Microsoft Excel, pivot tables, formulas, and data analysis.
• Strong knowledge of Microsoft Office suite; Word, PowerPoint, Outlook, Co-Pilot.

Responsabilidades

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid (G&A) system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and training delivery, including annual retrospectives and exceptional daily service.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, supplemental document review, process documentation, training seminars, and specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications and training development.
• Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert, providing insights to internal teams.
• Foster effective communication across departments, collaborating on verification, quality metrics, and product feedback.
• Manage escalated client issues by developing resolution plans, root cause analysis, and preventive strategies.
• Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence.
• Manage and resolve functionality tickets through ADO, ensuring timely follow-up and completion.
• Support the Training Team with refresher sessions and group training initiatives.

Conhecimentos

Excel proficiency

MS Office suite

AI tools experience

G&A solution knowledge

Interpersonal skills

Teamwork

Presentation skills

Organization

Analytical skills

CRM familiarity

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

CRM platforms

Descrição da oferta de emprego

Nelnet is seeking a Senior Account Manager for the Grant & Aid/G&A/SGO team to lead end-to-end implementation and ongoing account management for Scholarship Granting Organizations and related groups. You will provide high-level client support, process management, and expertise to drive product utilization and business retention.

The role emphasizes consultative sales support, client relationship-building, and collaboration with Sales, Product, IT, and Operations to ensure quality metrics and