Senior G&A/SGO Grant & Aid Account Manager (Remote)

Nelnet; Lincoln (NE); Remote; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision benefits

401K and student loan repayment

Tuition reimbursement

Wellness program

Job summary

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/SGO Team to own end-to-end implementation and ongoing account management. You will support Scholarship Granting Organizations, guide clients in value-added services, and ensure client satisfaction through proactive outreach and training.

Ideal candidates have 2+ years in customer service or account management, strong Excel and Office skills, and experience with CRM tools.

Qualifications

• Bachelor’s degree in business or related field.
• Minimum of two years in a customer service or account management role preferred.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to SGOs and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and training delivery.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, supplemental document review, and creation of specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications.
• Define, document, and maintain internal procedures for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert for internal teams.

Skills

Advanced Excel

Microsoft Office

AI tools

G&A solution knowledge

Interpersonal skills

Time management

Education

Bachelor’s degree in business or related field

Tools

CRM platforms

Job description

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/SGO Team to own end-to-end implementation and ongoing account management. You will support Scholarship Granting Organizations, guide clients in value-added services, and ensure client satisfaction through proactive outreach and training.

Ideal candidates have 2+ years in customer service or account management, strong Excel and Office skills, and experience with CRM tools.