Senior G&A Grant & Aid Account Manager

Nelnet

Alliance (NE)

Remote

USD 50,000 - 53,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, vision

HSA and FSA

401K/Student loan repayment

Tuition reimbursement

Wellness program

Job summary

Nelnet Business Services (NBS) is seeking a Senior Account Manager to lead end-to-end implementation and ongoing account management for the FACTS Grant & Aid/G&A/SGO platform. You will partner with schools and organizations, drive product utilization, and ensure high levels of client satisfaction and retention.

This remote, full-time role requires strong project management, advanced Excel skills, and experience with CRM systems.

Qualifications

Bachelor’s degree in business or related field or equivalent experience.
Minimum two years in a customer service or account management role.

Responsibilities

Provide consultative support during the sales process and demonstrate how FACTS G&A meets client needs.
Lead all aspects of implementation for the G&A solution tailored to SGOs and related groups.
Build and nurture relationships with client contacts through proactive outreach and training delivery.
Manage awarding functions, document review, training seminars, and specialized reports as required.
Stay informed on evolving tax laws and state tax credit programs for internal/external communications.
Define, document, and maintain internal procedures and best practices for SGOs servicing.
Serve as a G&A subject matter expert for internal teams and cross-department collaboration.
Manage escalated client issues with resolution plans and preventive strategies.