Remote Senior Account Manager | Enterprise Client Growth

CorVel Corporation; Glen Allen (VA); Remote; USD 83,000 - 139,000; Full time

Job summary

CorVel is a remote Account Manager role seeking an executive-facing professional to expand market share by delivering service that meets client expectations and guiding stewardship reporting. The position emphasizes revenue growth, client retention, and proactive issue resolution across regional accounts.

You'll manage high-value accounts (>$1M per region, >$3M total), oversee collections with operations, and coordinate renewals while maintaining regular updates in Salesforce.

Qualifications

• Bachelor's degree or equivalent in business or sales and marketing.
• Demonstrated experience in account management.
• Training within the insurance industry or managed care preferred.

Responsibilities

• Provide consultative customer services for one or more new or established accounts.
• Introduce new services independently or with assistance as needed.
• Handle local or regional accounts.
• Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m.
• Revenue growth with existing accounts.
• Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management.
• Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information; must perform in a consultative role identifying trends and providing CorVel solutions to market and business challenges.
• Client Retention - Maintain continuous communication with customers to ensure that all service expectations are identified and maintained; communicate and engage senior management in account status, challenges and goals; every national account and large account will have an RVP (Regional Vice President) as a senior operations representative assigned to the account.
• Proactively raise concerns or potential issues to appropriate members of the management and executive team to remedy immediate concerns before they become issues; maintain an open items matrix to document all issues and resolution.
• Facilitate and coordinate internal customer set-up and external implementation.
• Coordinate and attend customer meetings; ensure CorVel participants are engaged.
• Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer.
• Develop/maintain account service instructions/communicate to service staff and post on the Intranet.
• Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate.
• Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales.
• Regular attendance on the Monthly Account Manager Call.
• Provide monthly account updates and document all new service opportunities in Salesforce.com.
• Additional duties as assigned.

Skills

Account management

Sales & business development

Customer service

Salesforce (CRM)

Microsoft Office

Communication & presentation

Interpersonal skills

Time management

Education

Bachelor's degree or equivalent in business or sales and marketing

Tools

Salesforce

Job description

CorVel is a remote Account Manager role seeking an executive-facing professional to expand market share by delivering service that meets client expectations and guiding stewardship reporting. The position emphasizes revenue growth, client retention, and proactive issue resolution across regional accounts.

You'll manage high-value accounts (>$1M per region, >$3M total), oversee collections with operations, and coordinate renewals while maintaining regular updates in Salesforce.