Remote Self-Service CSM: Renewals & Upsell

Invicti; Austin (TX); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Employee Assistance Program

Parental Leave

401(k) Savings Plan

Flexible vacation schedule

Quarterly Thrive-Wellness Days

Paid volunteer time

Job summary

A leading tech solutions provider in Austin, TX is seeking a Customer Success Manager to enhance customer relationships and drive contract renewals. The ideal candidate will have 1-2 years of experience in sales or account management and strong negotiation capabilities. An ability to adapt to customer needs is crucial. This role offers a positive work-life balance with benefits including health insurance and discretionary time off.

Qualifications

• 1-2 years of experience negotiating customer contracts.
• Experience in sales, account management, or customer success.
• Ability to quickly adapt to new work processes.

Responsibilities

• Booking renewals while maintaining revenue retention targets.
• Creating upsell pipeline and closing upsell opportunities.
• Driving resolution of escalated account issues.

Skills

Negotiation

Relationship building

Organizational skills

Adaptability

Tools

Google Office Suite

Job description

A leading tech solutions provider in Austin, TX is seeking a Customer Success Manager to enhance customer relationships and drive contract renewals. The ideal candidate will have 1-2 years of experience in sales or account management and strong negotiation capabilities. An ability to adapt to customer needs is crucial. This role offers a positive work-life balance with benefits including health insurance and discretionary time off.