Remote Senior Enterprise CSM - Growth & Renewals

rtCamp; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital services firm in the United States is seeking an experienced Account Manager to oversee enterprise accounts from onboarding to expansion. You will manage renewals, upsell, and ensure client satisfaction while collaborating with internal teams. The ideal candidate has over 5 years in customer success or account management, strong commercial judgment, and excellent communication skills. Join a team that values growth and client relationships.

Qualifications

• 5+ years of experience in customer success, account management, or consulting.
• Strong commercial judgment and negotiation skills.
• Clear, structured written and verbal communication.

Responsibilities

• Manage a portfolio of enterprise accounts from onboarding to renewals and expansion.
• Drive account growth through upsell and cross-sell aligned to client priorities.
• Act as the primary owner of senior client relationships and ongoing communication.
• Partner with Delivery Managers to ensure execution for account stability and growth.

Skills

Customer success

Account management

Negotiation skills

Stakeholder management

Job description

A leading digital services firm in the United States is seeking an experienced Account Manager to oversee enterprise accounts from onboarding to expansion. You will manage renewals, upsell, and ensure client satisfaction while collaborating with internal teams. The ideal candidate has over 5 years in customer success or account management, strong commercial judgment, and excellent communication skills. Join a team that values growth and client relationships.