Customer Success Manager - Field Services

Escalon Services; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Opportunity for career impact

Collaborative team environment

Competitive compensation with incentives

Job summary

A leading service provider in the United States is seeking a Customer Success Manager to manage enterprise accounts in the field services industry. The successful candidate will drive customer engagement, renewals, and upsells while collaborating with sales teams. This mid-senior level role offers competitive compensation, including base salary and performance incentives. Up to 40–50% travel is expected within the U.S. Ideal candidates will have 5–7+ years of experience in customer success or similar roles.

Qualifications

• 5–7+ years of experience in Customer Success or Account Management.
• Strong background in field services industries.
• Proven success managing enterprise accounts.

Responsibilities

• Serve as the primary contact for enterprise field services accounts.
• Drive adoption, renewals, and upsell targets.
• Lead onboarding and implementation for new enterprise customers.
• Conduct Quarterly Business Reviews with customers.
• Identify upsell opportunities within existing accounts.

Skills

Customer Success

Account Management

SaaS

Analytical Skills

Relationship-Building

Job description

Overview

Customer Success Manager - Field Services. Remote, U.S. (with up to 40–50% travel). Compensation: $80,000 - $100,000 / year plus variable compensation tied to renewals, retention, and upsells.

Our client is transforming how the field services industry approaches takeoffs and project estimation. Their AI-powered solutions are trusted by contractors ranging from $5M firms to multi-billion-dollar enterprises. The role focuses on strengthening and growing partnerships with the largest customers in the field services segment.

Responsibilities

• Serve as the primary point of contact for 15–25 enterprise field services accounts.
• Drive adoption, renewals, and expansion with clear retention and upsell targets.
• Lead seamless onboarding and implementation for new enterprise customers.
• Partner with Sales for smooth handoff and long-term customer success.
• Lead Quarterly Business Reviews (QBRs) with enterprise customers.
• Deliver proactive usage insights, ROI reporting, and forward-looking recommendations.
• Host virtual and in-person QBRs and strategic sessions as needed.
• Identify and execute upsell opportunities within existing accounts.
• Collaborate with Sales and Product to lead renewal negotiations and expansion initiatives.
• Partner with Sales, Product, and Operations to represent the voice of the customer; share insights to influence roadmap and process improvements.
• Travel up to 40–50% for customer visits, in-person QBRs, and key industry trade shows (primarily U.S., occasional Canada/overseas).

Qualifications

• 5–7+ years of experience in Customer Success, Account Management, or similar roles in SaaS.
• Strong background in field services industries - particularly landscape, construction, snow, and paving.
• Proven success managing enterprise accounts with measurable retention, renewal, and upsell results.
• Comfort engaging with Director, VP, and C-suite personas across enterprise organizations.
• Excellent executive presence, communication, and relationship-building skills.
• Strong analytical and problem-solving ability; able to translate data into actionable business insights; experience leading onboarding and implementation for enterprise clients.
• Willingness to travel 40–50%, primarily within the U.S.

Benefits

• Opportunity to shape the success of Beam AI’s largest, most strategic field services customers.
• High-impact role at the intersection of AI and the field services industry.
• Collaborative, entrepreneurial team environment.
• Competitive compensation with meaningful upside through retention and expansion incentives.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Field services/Operations (contextual from description)