Remote Customer Success Partner - Growth & Renewals

FF Inc; Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary plus commission

Opportunities for advancement

Health benefits

Paid time off

Collaborative team culture

Job summary

A customer success-focused company in Austin, TX is seeking a Customer Success Representative. You will manage client relationships and drive growth opportunities while ensuring customer satisfaction. Ideal candidates have 0-3 years of experience, strong communication skills, and familiarity with CRM tools like Salesforce. This position offers a competitive salary plus bonuses and opportunities for advancement.

Qualifications

• 0‑3 years experience in a customer‑centric role.
• Experience in SaaS, tech, or a subscription‑based model is a plus.
• Driven, energized by KPIs tied to retention and revenue.

Responsibilities

• Own and manage a book of business as a trusted advisor.
• Proactively engage with customers to ensure satisfaction.
• Identify opportunities for upsells and collaborate with the sales team.

Skills

Strong relationship-building skills

Communication skills

Consultative, value-driven mindset

Familiarity with CRM tools

Goal-oriented

Tools

Salesforce

HubSpot

Gainsight

Job description

A customer success-focused company in Austin, TX is seeking a Customer Success Representative. You will manage client relationships and drive growth opportunities while ensuring customer satisfaction. Ideal candidates have 0-3 years of experience, strong communication skills, and familiarity with CRM tools like Salesforce. This position offers a competitive salary plus bonuses and opportunities for advancement.