Customer Success Manager

Stadium; United States; Remote; USD 55,000 - 100,000; Full time

Benefits offered by this job

Fantastic company culture

Career mobility opportunities

Generous paid time off

Job summary

A global gifting platform is seeking a Customer Success Manager to ensure clients maximize value from its services. This fully remote role involves managing customer accounts, analyzing needs for tailored solutions, and driving growth through upsells and renewals. Strong communication and problem-solving skills are essential. The position offers a salary range of $55,000–$100,000 based on experience.

Qualifications

• Ability to thrive in a fast-paced environment.
• Proven problem-solving skills.
• 2-5 years of experience in related roles.

Responsibilities

• Manage a book of customer accounts.
• Analyze client needs for tailored solutions.
• Drive revenue growth through upsell opportunities.

Skills

Solutions-oriented mindset

Strong customer focus

Excellent communication skills

Analytical skills

Organization

Job description

About Stadium

Stadium is a global group gifting, swag, rewards and recognition platform that enables companies to provide gifts and rewards to groups of 5‑10,000. Our all‑in‑one global solution lets senders curate specific gifts for their audience or give recipients the power of choice.

Job Description

We’re expanding our customer experience team and are looking for a Customer Success Manager. As a strategic partner to our clients, you will ensure their success and maximize the value they derive from Stadium’s platform. You will handle upsells, renewals, and growth opportunities within your account book. The role is fully remote; candidates outside the U.S. will be hired as independent contractors through Deel.

What You’ll Do

• Develop and maintain expert knowledge of the Stadium platform.
• Manage a book of customer accounts and ensure overall success from onboarding through renewal.
• Analyze client needs to propose tailored solutions that align with their business goals.
• Maintain a regular communication schedule with customers post‑onboarding—including check‑ins, training sessions, and feedback calls.
• Cultivate long‑term client relationships to foster trust and loyalty.
• Drive revenue growth through upsell opportunities and successful contract renewals.
• Collaborate with internal teams to drive product improvements that deliver exceptional value.
• Track and report on client health, engagement metrics, and revenue performance.

Requirements

• Ability to thrive in a dynamic, fast‑paced environment.
• Solutions‑oriented mindset and proven problem‑solving skills.
• Strong customer focus and passion for helping customers succeed.
• Excellent written and verbal communication skills with attention to detail.
• Great listening skills and a keen ability to understand customer goals before giving guidance.
• Organized, process‑oriented approach to managing relationships.
• Patient, empathetic, and enthusiastic about interacting with diverse customers.
• Team player with a humble attitude.
• Eager to make a meaningful impact at a growing startup.
• Strategic thinker with the ability to envision and execute on long‑term goals.
• English as a first language (additional languages a plus).
• 2‑5 years of experience in related roles.

Benefits

• Fantastic company culture focused on recognizing and leveraging individual strengths.
• Career mobility with opportunities to work across areas of the company.
• Remote‑first work environment and chances to build genuine connections.
• Competitive salary and generous paid time off.

The estimated salary range in the U.S. for this role is $55,000 – $100,000, based on skills, experience, and location. Compensation for candidates outside the U.S. will be adjusted for cost of living.

Stadium is an equal‑opportunity employer. We use E‑Verify to confirm the identity and employment eligibility of all new hires. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].