Remote Security CS Manager - Onboarding & Adoption

Chainguard; New York (NY); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity/stock options

Unlimited PTO

Remote work with flexible coworking

Home office and internet stipend

100% health/dental/vision insurance

Job summary

Chainguard is seeking a Customer Success Manager to be the post-sales primary contact for Commercial customers. You will lead onboarding, implementation and adoption, working closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and support.

You will drive relationships with stakeholders from technicians to CISOs, identify renewal and expansion opportunities, and educate customers on product features, best practices, and

Qualifications

• 2+ years experience in customer facing roles collaborating with both technical and business teams
• Passion for technology & cybersecurity
• Relevant hands-on technical experience in cloud, containers, Linux, DevSecOps or security practices
• Demonstrates strong emotional intelligence and priority management skills

Responsibilities

• Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan
• Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work with sales to renew and expand customers while minimizing churn
• Collaborate with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and support
• Act as the voice of the customer within the organization, advocating for customer needs to internal teams and guiding cross-functional collaboration

Skills

Customer Success

Onboarding

Account Management

Training & Education

Product Expertise

Customer Advocacy

Issue Management

Job description

Chainguard is seeking a Customer Success Manager to be the post-sales primary contact for Commercial customers. You will lead onboarding, implementation and adoption, working closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and support.

You will drive relationships with stakeholders from technicians to CISOs, identify renewal and expansion opportunities, and educate customers on product features, best practices, and