Security-Centric Customer Success Manager (Remote)

Chainguard; Oregon; Hybrid; USD 113,000 - 138,000; Full time

Benefits offered by this job

Flexible & Remote-First Culture

Stock options upon hire and promotion

Health Insurance for you and dependets

Flexible Time Off

Parental Leave

Job summary

Chainguard is the trusted source for open source. The Customer Success Manager will be the post-sales primary contact for Commercial customers, leading onboarding, implementation and adoption.

You will collaborate with Solutions Architects, Technical Support, Product, Engineering and Sales to ensure successful onboarding and ongoing value. You will build relationships with technical and business stakeholders, drive outcomes, adoption and time-to-value, while aligning with security and compliance

Qualifications

• 2+ years experience in customer facing roles collaborating with both technical and business teams.
• Domain knowledge of Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle.
• Entrepreneurial mindset with ability to build new processes or practices to serve customers.
• Strong commitment to continuous personal and professional development.
• Driven with high emotional intelligence and strong priority management skills.
• Strong preference for previous early-stage startup experience.

Responsibilities

• Lead technical onboarding for new customers and partner with pre-sales and post-sales teams to formulate onboarding plans.
• Develop relationships with multiple levels of customer stakeholders from technicians to CISOs and work with sales to renew and expand customers.
• Collaborate with Edu team to educate customers on features, best practices, and security principles.
• Develop hands-on technical knowledge of Chainguard and stay updated with industry trends and best practices.
• Advocate for customer needs within internal teams and coordinate with sales, product, and engineering to act on customer requirements.
• Work with Technical Support and Customer Engineering to ensure timely resolution of issues.

Skills

Customer-facing

Stakeholder management

Onboarding

Training

Product knowledge

Job description

Chainguard is the trusted source for open source. The Customer Success Manager will be the post-sales primary contact for Commercial customers, leading onboarding, implementation and adoption.

You will collaborate with Solutions Architects, Technical Support, Product, Engineering and Sales to ensure successful onboarding and ongoing value. You will build relationships with technical and business stakeholders, drive outcomes, adoption and time-to-value, while aligning with security and compliance