Strategic Customer Success Manager, Remote, Security

Chainguard; United States; À distance; USD 90 000 - 125 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Stock options

100% health insurance for you and your

dependents

Flexible time off

18 weeks parental leave

Résumé du poste

Chainguard is a security‑first open source company accelerating the adoption of secure software. We secure the software supply chain by default and work with Fortune 500 and global leaders to deliver onboarding, implementation, and sustained adoption of Chainguard solutions.

We are hiring a Customer Success Manager in the United States to own post‑sales engagements, build relationships, coordinate with Solutions Architects and Engineering, educate customers on product features and security

Qualifications

• 2+ years experience in customer facing roles collaborating with both technical and business teams.
• Relevant domain knowledge of Supply Chain Security, DevSecOps, AppSec, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle.
• This is a strategic and proactive role where you own your customer portfolio and drive outcomes with autonomy.
• Demonstrates an entrepreneurial mindset and willingness to build new processes to serve customers.
• Shows commitment to continuous personal and professional development and strong prioritization skills.

Responsabilités

• Lead the technical onboarding process for new customers and formulate onboarding plans with cross-functional teams.
• Develop relationships with multiple levels of customer stakeholders and work with sales to renew or expand accounts while minimizing churn.
• Collaborate with customers and our Edu team to educate on product features, best practices, and security principles.
• Develop hands-on technical knowledge of Chainguard and stay updated on features and best practices to optimize usage.
• Advocate for the voice of the customer and coordinate with internal teams to meet customer needs.
• Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.

Connaissances

Customer facing

Stakeholder management

Onboarding experience

Account management

Outils

CRM software

Description du poste

Chainguard is a security‑first open source company accelerating the adoption of secure software. We secure the software supply chain by default and work with Fortune 500 and global leaders to deliver onboarding, implementation, and sustained adoption of Chainguard solutions.

We are hiring a Customer Success Manager in the United States to own post‑sales engagements, build relationships, coordinate with Solutions Architects and Engineering, educate customers on product features and security