Remote Falcon Complete Security Advisor II

CrowdStrike Inc.; Cheyenne (WY); Remote; USD 100,000 - 155,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Paid time off

Parental leave

Professional development

Employee networks

Job summary

CrowdStrike, Inc. is seeking a Falcon Complete Security Advisor to help optimize customers' security posture. You will guide clients through configuration, detection and response activities, and coordinate with engineering and support teams to resolve incidents.

The role emphasizes customer empathy, clear communication, and proactive remediation, with opportunities to leverage AI tools to improve outcomes and efficiency.

Qualifications

• 3+ years in a cybersecurity-focused role.
• Strong customer-facing communication and advisory abilities.
• Experience guiding customers toward secure outcomes.
• Proven ability to partner with internal teams to resolve issues.
• Knowledge of Windows, Linux, and macOS environments.
• Certifications from SANS, ISC2 or equivalent are a plus.

Responsibilities

• Assess customers’ CrowdStrike environments for alignment with Falcon Complete standards.
• Provide recommendations to improve security posture.
• Create and remediate components of CrowdStrike products for security gains.
• Contact customers when misalignment is detected.
• Document and resolve customer issues per SLAs.
• Develop service reports and statistics as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support teams to coordinate issue resolution.

Skills

Cybersecurity experience

Customer empathy

Communication skills

Cross-team collaboration

AI technologies experience

Education

Bachelor's degree in Technology and/or Cybersecurity or relevant experience

Job description

CrowdStrike, Inc. is seeking a Falcon Complete Security Advisor to help optimize customers' security posture. You will guide clients through configuration, detection and response activities, and coordinate with engineering and support teams to resolve incidents.

The role emphasizes customer empathy, clear communication, and proactive remediation, with opportunities to leverage AI tools to improve outcomes and efficiency.