Remote Seasonal Stationery Support Specialist

Minted; Phoenix (AZ); Remote; USD 23,000 - 26,000; Part time

Job summary

Minted is seeking a remote Seasonal Customer Service Representative to support multi-channel inquiries from Sep to Dec 2026. You will assist customers with design and product questions, manage orders, and provide elevated service in a fast-paced environment.

Responsibilities include handling phone, email, live chat, and social interactions with warmth, using Salesforce CRM, and collaborating with leadership to improve the customer journey while meeting set schedules, including some evenings and

Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent written and verbal English communication.
• Experience in high-end customer service and problem solving.
• Ability to navigate multiple systems and stay organized.
• Interest in design or printing is a plus.

Responsibilities

• Handle phone, email, live chat, and social media interactions with warmth.
• Resolve customer concerns and fulfillment challenges promptly.
• Use internal knowledge base to provide accurate answers.
• Cross-reference orders and update CRM with accurate notes.
• Provide feedback to leadership to improve the customer journey.
• Maintain high quality and reliable availability during set schedule.
• Collaborate with Team Supervisor in regular check-ins.
• Communicate proactively to resolve unscripted design or production questions.

Skills

Customer service

Problem-solving

Communication

Multitasking

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

Minted is seeking a remote Seasonal Customer Service Representative to support multi-channel inquiries from Sep to Dec 2026. You will assist customers with design and product questions, manage orders, and provide elevated service in a fast-paced environment.

Responsibilities include handling phone, email, live chat, and social interactions with warmth, using Salesforce CRM, and collaborating with leadership to improve the customer journey while meeting set schedules, including some evenings and