Remote Seasonal Personalization & Order Support

Minted; United States; Remote; USD 21,000 - 30,000; Part time

Job summary

Minted is seeking a remote Seasonal Customer Service Representative for Sep–Dec 2026. You will handle phone, email, live chat, and social interactions with warmth and ownership, guiding customers through design and fulfillment questions.

Reporting to a Team Supervisor, you’ll use a knowledge base to deliver elevated service and participate in cross-functional collaboration. You will manage multi-system workflows, document interactions in CRM, and share proactive insights with leadership to

Qualifications

• Strong communication and problem-solving abilities.
• Ability to navigate multiple web-based tools.
• Customer-service mindset with detail-oriented approach.

Responsibilities

• Handle phone, email, live chat, and social media interactions with warmth and ownership.
• Resolve customer concerns and fulfillments promptly and professionally without rigid scripts.
• Utilize knowledge base to answer design, photo, and printing questions and deliver great experiences.
• Manage multi-system workflows by cross-referencing orders, design files, and inventory tools.
• Document interactions in Salesforce or similar CRM platforms per data policies.
• Identify platform friction points and share insights with leadership to improve the journey.

Job description

Minted is seeking a remote Seasonal Customer Service Representative for Sep–Dec 2026. You will handle phone, email, live chat, and social interactions with warmth and ownership, guiding customers through design and fulfillment questions.

Reporting to a Team Supervisor, you’ll use a knowledge base to deliver elevated service and participate in cross-functional collaboration. You will manage multi-system workflows, document interactions in CRM, and share proactive insights with leadership to