Remote Seasonal Customer Experience Specialist

Minted; United States; On-site; USD 22,041 - 30,307; Part time

Job summary

Minted is seeking a remote Seasonal Customer Service Representative to support customers through phone, email, live chat, and social media from September through December 2026. You will navigate multiple web-based tools, leverage a robust knowledge base, and deliver elevated, personalized service for design-forward products while maintaining a flexible schedule that includes some evenings and weekends.

You thrive in a fast-paced environment and enjoy solving problems with warmth and

Qualifications

• Diploma or equivalent work experience is required.
• Experience delivering high-end customer service without scripts.
• Inbound contact handling experience with queues and speed.
• Interest in design-related issues and problem solving a plus.
• Excellent written communication and attention to detail.

Responsibilities

• Handle phone, email, live chat, and social interactions with warmth.
• Resolve customer concerns and order fulfillment issues promptly.
• Use knowledge bases to provide accurate, nuanced responses.
• Cross-reference orders, design files, and inventory to process changes.
• Document interactions in Salesforce or similar CRM systems.
• Share insights with leadership to improve the customer journey.

Skills

Problem-solving

Customer service

Empathy

Fast learner

Tech-savvy

Multi-tasking

Education

Diploma or equivalent work experience

Tools

Salesforce

CRM platforms

Order management databases

Job description

Minted is seeking a remote Seasonal Customer Service Representative to support customers through phone, email, live chat, and social media from September through December 2026. You will navigate multiple web-based tools, leverage a robust knowledge base, and deliver elevated, personalized service for design-forward products while maintaining a flexible schedule that includes some evenings and weekends.

You thrive in a fast-paced environment and enjoy solving problems with warmth and