Remote Seasonal Customer Resolution Specialist

Minted; Phoenix (AZ); Remote; USD 23.000 - 26.000; Vollzeit

Zusammenfassung

Minted is seeking a remote seasonal Customer Service Representative to support customers across phone, email, live chat, and social media. You will resolve complex product inquiries and order issues with a warm, personalized approach while utilizing a multi-system toolkit, including Salesforce, design files, and inventory data.

Reporting to a Team Supervisor, you will work a flexible schedule including evenings and weekends during September to December 2026, ensuring top-tier customer

Qualifikationen

• Bachelor's degree or equivalent work experience.
• Ability to communicate effectively in English, both verbally and in writing.
• Experience with high-end customers and owning complex problems.

Aufgaben

• Handle phone, email, live chat, and social media with ownership and warmth.
• Resolve unique customer concerns and fulfillment challenges promptly.
• Use knowledge base to augment service and find answers for customers.
• Navigate multi-system workflows across CRM, order files, and inventories.
• Document interactions in Salesforce or other CRM platforms accurately.

Kenntnisse

Bachelor's degree

English proficiency

High-end customer experience

Multi-channel support

CRM navigation

Ausbildung

Bachelor's degree or equivalent

Tools

Salesforce

CRM platforms

Order management systems

Jobbeschreibung

Minted is seeking a remote seasonal Customer Service Representative to support customers across phone, email, live chat, and social media. You will resolve complex product inquiries and order issues with a warm, personalized approach while utilizing a multi-system toolkit, including Salesforce, design files, and inventory data.

Reporting to a Team Supervisor, you will work a flexible schedule including evenings and weekends during September to December 2026, ensuring top-tier customer