Remote Seasonal E‑Commerce Stationery Specialist

Lever, Inc.; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Minted is a premium design marketplace for stationery, art, and home. This remote seasonal role runs Sept–Dec 2026 and requires delivering warm, thoughtful service across phone, email, live chat, and social channels.

As a Customer Service Representative you’ll navigate multiple systems, use documented knowledge, and collaborate with a small remote team to resolve inquiries and processing changes on the fly while upholding our premium brand experience.

Qualifications

• Customer service mindset with ability to handle time‑sensitive requests.
• Comfortable navigating multiple web-based tools and CRM systems.
• Able to communicate clearly and warmly with customers in a remote setting.

Responsibilities

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
• Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences.
• Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.
• Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.
• Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.
• Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.

Skills

Problem solver

Tech‑savvy

Fast learner

Empathetic

Digital multitasking

Tools

Salesforce

Job description

Minted is a premium design marketplace for stationery, art, and home. This remote seasonal role runs Sept–Dec 2026 and requires delivering warm, thoughtful service across phone, email, live chat, and social channels.

As a Customer Service Representative you’ll navigate multiple systems, use documented knowledge, and collaborate with a small remote team to resolve inquiries and processing changes on the fly while upholding our premium brand experience.